FAQ
How do I contact support?
You can contact IPAL Labs Commerce by email at:
Please include your order number if your message is about an existing order.
When will my order ship?
Shipping times may vary depending on product availability, fulfillment processing, and destination. After your order is processed, you will receive any available tracking information by email.
Can I cancel an order?
If you need to cancel an order, contact support as soon as possible. If the order has already entered fulfillment or shipped, cancellation may no longer be possible.
Do you accept returns?
Return eligibility depends on the product condition, timing, and order details. Please review the Return Policy before requesting a return.
What should I do if my item arrives damaged?
Contact support with your order number and photos of the damaged item/package. We will review the issue and help determine the next step.